PRIVACY POLICY

1. Applicability

1. This privacy policy (hereinafter, the "Privacy Policy") sets out how Mokuen Studio Company Limited (hereinafter, "Mokuen Studio") collects, uses, manages, and protects the personal information and other information (hereinafter, the "Information") that Mokuen Studio may collect from or about customer of this website (hereinafter, the "Customer").

2. Mokuen Studio is committed to processing Customer’s Information in accordance with the required standards. This includes protecting Customer’s privacy and ensuring the security of Customer’s Information in compliance with the requirements of the Personal Data (Privacy) Ordinance (Chapter 486 of the Laws of Hong Kong).

3. Before using and providing Customer’s Information for the purposes as set out in this Privacy Policy, Mokuen Studio may be required by law to obtain Customer’s consent, and in such cases, only after having obtained such consent, may Secret Base use Customer’s Information in the manner as specified.

2. Use of Information

1. When customers purchase products on the Mokuen Studio official website, Mokuen Studio will collect their personal information.

2. When purchasing products on the Mokuen Studio official website, customers are required to provide their name, email address, billing address, date of birth, and phone number.

3. Use of Information

Any of the Information Mokuen Studio collects from Customer may be used in one of the following ways:

•To improve Mokuen Studio official website (Customer’s Information helps to more effectively respond to Customer’s customer service requests and support needs); or

•To process transactions (Customer’s Information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without Customer’s consent, other than for the express purpose of delivering the purchased product or service requested).

4. Protection of Information

1. Mokuen Studio implements a variety of security measures to maintain the safety of information when Customer places an order or enter, submit, or access Customer’s Information.

2. Mokuen Studio offers the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into Mokuen Studio’s payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the Information confidential.

3. After a transaction, Customer’s private information (credit cards, financials, etc.) will not be stored on Mokuen Studio’s servers.

5. Disclosure of Information

Mokuen Studio does not sell, trade, or otherwise transfer to outside parties Customer’s Information. This does not include trusted third parties who assist Mokuen Studio in operating Mokuen Studio official website, conducting Mokuen Studio’s business, or servicing Customer, so long as those parties agree to keep this Information confidential. Mokuen Studio may also release Customer’s Information when Mokuen Studio believes if release is appropriate to comply with the laws, enforce Mokuen Studio official website policies, or protect Mokuen Studio’s or others rights, property, or safety.

6. Retention of Information

Mokuen Studio will retain Customer’s Information in accordance with the internal policies. Such policies are in compliance with the Ordinance where applicable, and cover the following principles:

1. Information will only be retained for as long as is necessary to fulfill the original or directly related purposes for which it was collected, unless the Information is also retained to satisfy any applicable legal, regulatory or contractual obligations; and

2. Information is purged from Mokuen Studio’s electronic, manual, and other filing systems based on the above criteria and the internal procedures.

7. Customer Rights to Access, Correct, and Delete Personal Information

1. Mokuen Studio takes all reasonable precautions to ensure that the Information Mokuen Studio collects, uses, and discloses is accurate, complete, and up-to-date. However, the accuracy of that Information depends to a large extent on the Information Customer provided. Customer has right to request access to, and correction of, Customer’s Information. Mokuen Studio recommends Customer:

  • (a) to inform Mokuen Studio if there are any errors in Customer’s Information; and
  • (b) to keep Mokuen Studio up-to-date with changes to Customer’s Information. If Customer changes his/her Information, Mokuen Studio has the right to charge the administrative fee.

2. If Customer wishes to request that Mokuen Studio delete any of Customer’s information that is no longer necessary for the provision of our Services, Customer may contact us in the manner as set forth under the contact section below.

8. Cookies

1. Cookies are small files that a site or its service provider transfers to Customer’s computer hard drive through Customer’s web browser (if Customer allows) that enables the sites or service providers systems to recognize Customer’s browser and capture and remember certain information.

2. Mokuen Studio uses cookies to remember and process the items in Customer’s shopping cart, understand and save Customer’s preferences for future visits, and compile aggregate information about site traffic and site interaction, so that Mokuen Studio can offer better site experiences and tools in the future.

9. Customer’s Consent

By using Mokuen Studio official website, Customer consents to this Privacy Policy.

10. Amendment

In the event that Mokuen Studio makes changes to the Privacy Policy based on the laws, Mokuen Studio shall display the changed policy on Mokuen Studio official website or notify the Customers in any manner Mokuen Studio considers proper. And the modified policy shall apply from the date on which a considerable period of time has passed after the notification.

11. Contact Us

To raise an issue regarding our handling of Customer’s Information, please contact us via email to: mokuenstudio@gmail.com in order that Mokuen Studio can attempt to resolve Customer’s issue.

12. Governing Law

The construction and application of these Terms of Use shall be governed by laws of Hong Kong Special Administrative Region.

*In the event of any dispute or amendment regarding the above terms and conditions, Mokuen Studio Company Limited reserves the right to make the final decision.

*If there is any inconsistency or ambiguity between the English version and the Chinese version, the Chinese version shall prevail.